Store policies.

Privacy Policy

This Privacy Policy explains how Sentinel Loot collects, uses, and protects information when you visit the website or place an order.

Information we collect

• Contact and account details such as your name and email address.
• Shipping and billing details needed to process an order.
• Order, support, and communication details you choose to provide.
• Device, browser, and cookie information used for security and site improvement.

How we use information

We use information to provide the store, process and track orders, respond to support requests, prevent fraud, maintain security, improve the site, and send marketing messages where permitted.

Service providers

We may share the information needed for a specific service with payment processors such as Stripe, fulfillment and sourcing partners such as CJ Dropshipping, shipping carriers, hosting providers, analytics providers, and support providers. We do not sell personal information.

Payments and security

When card payments are enabled, payment details are processed by the selected payment processor. Sentinel Loot does not store full payment card numbers. No online service can guarantee absolute security.

Your choices

You may ask us to access, correct, or delete personal information where applicable, and you may unsubscribe from marketing messages. Email ops@sentinelloot.com for a privacy request.

Terms of Service

By using Sentinel Loot or placing an order, you agree to these Terms and the policies linked on this page.

Products, prices, and availability

• Descriptions, images, prices, and availability may change without notice.
• Prices are displayed in U.S. dollars unless stated otherwise.
• We may correct pricing or availability errors and cancel an affected order with a refund.
• An order is accepted only after payment is authorized and fulfillment is confirmed.

Orders and cancellations

You are responsible for accurate contact and shipping information. You may request cancellation before fulfillment begins by contacting support. After shipment, use the returns process below.

Acceptable use

You may not misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use the store for unlawful activity.

Policy updates

We may update these Terms as the store or applicable requirements change. Questions can be sent to ops@sentinelloot.com.

Shipping & Delivery

The available destination, shipping method, rate, and estimated delivery window are shown at checkout before payment.

Processing and delivery estimates

Orders are prepared after payment authorization. Delivery estimates are not guarantees and may vary by product, fulfillment partner, carrier, weather, or other events outside our control.

Partner fulfillment

Some products are fulfilled by a third-party sourcing or logistics partner. Items in one order may arrive in separate packages and may have separate tracking information.

Tracking and delivery issues

• Tracking information is sent when it is available.
• Check that your shipping address is correct before submitting an order.
• If tracking shows delivered but you cannot locate the package, check with the carrier and then contact support.
• Contact us promptly about an incorrect, damaged, or missing shipment.

Shipping charges and destinations

Shipping charges and eligible destinations depend on the product and fulfillment setup. The applicable amount is shown at checkout. Do not send a return to a supplier unless support provides written instructions.

Returns & Refunds

Request a return within 30 calendar days after delivery. Items must be unused, in original condition, and returned with original packaging and accessories.

Damaged, incorrect, or missing items

Contact us within 7 days of delivery with your order number and clear photos so we can review the issue and provide the next step.

How to start a return

• Email support before sending anything back.
• Wait for return instructions and the approved return address.
• Use a trackable shipping method and keep the receipt.
• Do not send a return directly to a supplier unless instructed.

Return shipping and refunds

For a change-of-mind return, the customer is responsible for return shipping unless stated otherwise. After an approved return is received and reviewed, the refund is sent to the original payment method. Your bank or card issuer may need additional time to post it.

Cancellations

You may request cancellation before fulfillment begins. After shipment, use this return process.

Contact Support

Need help with an order, product, delivery, or return? Email ops@sentinelloot.com.

Include your order number, the email used at checkout, and a short description of the issue. Before sending a return, wait for written instructions because return addresses can vary by product and fulfillment partner.